Privacy policy
Mataa is not yet open for orders. This policy describes the service as it is built today and will be reviewed before launch.
This policy explains what information Mataa ("we", "us") collects when you use the Mataa website and apps, why we collect it, who we share it with, and the choices you have.
What we collect
- Account details: your phone number and/or email address, your name, and your password, which we store only as a one-way hash.
- Sign-in with Google or Facebook: if you choose it, the provider tells us your name, email address, whether that address is verified, your profile picture, and an account identifier. We do not receive your Google or Facebook password, contacts or posts.
- Security information: the device and platform you sign in from, a device identifier, your IP address, and a history of sign-ins, one-time codes and security alerts, so we can protect your account and show you where it is signed in.
- Orders: delivery addresses, the phone number a courier should call, and what you bought and when.
- Sellers: business and payout details needed to run a shop on Mataa.
How we use it
- To create and secure your account, including sending one-time codes and alerts about sign-ins you may not recognise.
- To take, deliver and support your orders, and to pay sellers.
- To prevent fraud and abuse, and to meet our legal obligations.
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
- Sellers and couriers receive what they need to fulfil an order you place: your name, delivery address and delivery phone number.
- Service providers process information on our behalf: Amazon Web Services (hosting, email and text messages), Meta (WhatsApp messages you ask for, and Facebook sign-in), and Google (Google sign-in).
- Authorities, where the law requires it.
Information from Google
Mataa's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use it only to sign you in and to link that sign-in to your Mataa account.
How long we keep it
We keep account information while your account is open. Security records are kept for a limited time to protect accounts and investigate misuse. Order records are kept as long as the law requires for tax, accounting and dispute purposes.
Your choices
You can see where your account is signed in and sign other devices out from your account settings. You can ask us for a copy of your information, to correct it, or to delete your account — see deleting your data.
Contact
Questions about this policy: privacy@mataa.ltd.